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    Introducing New Measuring Up

    Turn customer feedback into business intelligence.

  • What We Do

    Show off your projects, features, or clients in this section.

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    Gather and Analyze Customer Reviews

    Use a text section to describe your values, show more info, summarize a topic, or tell a story.
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    Identify Trends and Propose Solutions

    Use a text section to describe your values, show more info, summarize a topic, or tell a story.
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    Design Custom Surveys

    Use a text section to describe your values, show more info, summarize a topic, or tell a story.
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    Evaluate Missional Alignment

    Use a text section to describe your values, show more info, summarize a topic, or tell a story.
  • How It Works

    Getting started is simple:

    1

    Tell us about your business

    Fill out a quick form and select your service level

    2

    We gather and analyze your reviews

    From Google, Yelp, Facebook, and more

    3

    You receive a visual, data-rich report

    Clear customer scores, top themes, and improvement opportunities

    4

    Track trends over time (Pulse & Pro Plans)

    Stay ahead with quarterly updates or fully integrated dashboards

  • New Measuring Up

    Are you measuring up to your customer's expectations?

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    Benchmark Report

    Customer Experience Snapshot

    $499

    One Time Fee

    A one-time report that reveals how your customers really feel — based on real reviews.

    Fast, affordable, and full of actionable insight.

    Recommended

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    Pulse Plan

    Ongoing Monitoring and Reports

    $99/location*

    per month

    Stay ahead of customer expectations with quarterly updates, smart alerts, and a client portal to track your progress over time.

    *Pulse Plans require a Benchmark Report first.

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    Pro Plan

    Complete Intelligence Integration

    Custom Pricing

    Contact Us

    Unlock deep customer insights with surveys, CRM data, internal feedback, and executive dashboards — all customized to your brand.

  • Why Measuring Up?

    Measuring customer satisfaction since 2007

    New Measuring Up builds on nearly two decades of experience in measuring customer satisfaction.

    Measuring Up was one of the pioneers in using the Net Promoter Score to gather and analyze both quanitative and qualitative data through custom surveys.

    We have worked with clients all over the country and across multiple sectors. We have also prepared and presented data on customer satisfaction to select members of Congress.

    Whether you are looking for a one-time snapshot of what your customers are posting online or for a full-scale customer intelligence platform, we are here to see if you are Measuring Up.

    Your customers have already spoken - let's turn that data into actionable steps.

  • FAQs

  • New Measuring Up helps you undrstand what your customers are really saying - and what to do next - using AI-powered analysis and simple, visual reports.

  • Ready to see what your customers are really saying?

    Start with a Benchmark Report or contact us to explore all three options.